Delivery
- How long do UK deliveries take?
- Do you ship to 'PO Box' addresses?
- What if my order is delayed?
- What if I cannot accept delivery?
- I live outside the UK - how will that affect my delivery?
- Do I have to pay delivery if I am exchanging an item?
- How much does delivery cost and how long will it take?
- How is delivery calculated for mixed orders?
How long do UK deliveries take?
Where items are in stock, we aim to dispatch all orders within 24 hours. Please allow up to 5 working days for Standard Delivery (Royal Mail 'Recorded Signed For'). For Next Day (Royal Mail 'Special Delivery') service, please email me at kate@queensandbowl.com to check that it will be possible for us to send it within your timescales before you place your order. We always try our best to send rush orders ASAP, but we are a very small team so we regret it's not always possible and therefore not guaranteed, but we will always let you know. The items must be in stock (stock status is shown on the product page) to receive your parcel the next working day. Orders placed on a Saturday, Sunday or a Bank Holiday will be dispatched the next working day. If you live in a remote area, please allow up to 48 hours for this service. 'Made to order' items are dispatched using the delivery service of your choice within 24 hours of me recieving delivery of the item.
At present, the most cost-effective delivery service for us (and therefore for you) is Royal Mail. All orders require a signature upon delivery, but please be advised that Queens & Bowl is not responsible for your parcel once it has been signed for, so choose who can accept your parcels carefully!
Should there be disruption within the Royal Mail service (e.g. strikes), orders will be dispatched via an alternative courier service where appropriate.
Do you ship to 'PO Box' addresses?
We regret that at this time we cannot dispatch parcels to 'PO Box' addresses.
Should there be a delay with the dispatch of your order we will ensure that you are kept up to date with its progress via the email address you provide. If you choose to cancel your order before it is dispatched you will receive a full refund. Due to Royal Mail guidelines, missing Recorded Signed For parcels cannot be classified as 'lost' until 15 days after posting, so please allow plenty of time for your delivery or choose the Next Day service if your order is urgent. We provide Royal Mail parcel reference codes for every parcel we dispatch to make it easy for you to track your order via the Royal Mail website. If your item is deemed lost by Royal Mail, we will send a replacement free of charge.
Please note: Queens & Bowl cannot be held liable for any delays with your order once it has been dispatched by us.
If your parcel is deemed lost by Royal Mail, a replacement will be sent free of charge. Please contact us to arrange the replacement.
What if I cannot accept delivery?
If you are not at home when your delivery arrives, you will be notified by Royal Mail where you can collect your parcel - however, you will have a limited amount of time to collect it before it is re-sent to us (see the Royal Mail website for full details). If your parcel needs to be re-sent to you for reasons such as (but not limited to): incorrect delivery information, failed delivery attempts or failure to collect from a sorting office, it will be subject to the cost of re-posting the item.
I live outside the UK - how will that affect my delivery?
We are more than happy to supply our beautiful products to brides all over the world and we use the Royal Mail International Signed For service. However, please note that local postal services and customs vary by region and therefore delivery timings stated here are estimates only. Please refer to the Royal Mail website for full information regarding overseas delivery services.
Please also note that your items could be subject to customs taxes on arrival - all such associated costs are the responsibility of the customer and Queens & Bowl cannot be held liable.
Finally, restrictions and special instructions apply to international returns - please see our Returns section for more details.
Do I have to pay delivery if I am exchanging an item?
For international order - yes, unless the item is faulty.
For UK orders, delivery of exchanges for a different size or if the item is faulty (this is very rare, as we check all items before dispatch) is free of charge. In fact, if the item is faulty, we will refund the cost of your Standard Recorded return, up to a value of £5.
If you have simply changed your mind, you will need to pay the return postage but we will still deliver your new item for free.
At present, the most cost-effective delivery service for us (and therefore for you) is Royal Mail. All orders require a signature upon delivery, but please be advised that Queens & Bowl is not responsible for your parcel once it has been signed for, so choose who can accept your parcels carefully!
Should there be disruption within the Royal Mail service (e.g. strikes), orders will be dispatched via an alternative courier service where appropriate.
We deliver our beautiful wedding shoes and bridal jewellery across the UK and Europe. We also deliver to selected countries across the rest of the world.
Below is a list of all the countries we currently deliver to - if your country is not listed, please contact us at info@queensandbowl.com with details of what you would like to order and we will do our best to accommodate your order.
UK, Channel Islands, Isle of Man, British Forces Posted Overseas
Europe:
Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
Rest of World:
Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, United Arab Emirates and USA.
How much does delivery cost and how long will it take?
We aim to dispatch your wedding shoes, jewellery or accessories as quickly as possible. If your items are in stock, orders are usually dispatched within 24 hours of your order being accepted.
UK orders over £100 (excluding delivery costs) qualify for FREE standard delivery, which is deducted at checkout.
How is delivery calculated for mixed orders?
As we explained in our Ordering section, we can't hold all items in stock. However, you only pay one lot of postage per order, regardless of how many parcels make up your order.
More questions regarding delivery visit our FAQs section, or for the really techy details, visit our Terms & Conditions page.
